Frequently Asked Questions

Start with a beginner bundle, or use Build Your Planner to choose your binder or folio, inserts and accessories step by step. Think about what you want to organise first: your diary, home, budget, wellbeing or a mixture.

Ring binders hold pages on opening metal rings. Disc planners use individual discs and specially punched pages that attach around them. The fittings are different, so choose Ring inserts for a Ring binder and Disc inserts for a Disc planner.

Ring-punched and disc-punched products are not interchangeable as supplied. Check the fitting option on every insert, dashboard, divider and pocket before adding it to your basket. If you are unsure, send us the product links and we will help.

For a new disc setup, you need compatible discs, a disc cover and disc-punched inserts. A folio is the outer protective cover; it does not replace the discs and punched cover inside. Check each product’s description for what is included. Browse our Disc collection.

A binder or folio sold individually does not automatically include inserts. Bundles have their own contents lists. Open the full product description to check exactly what comes with your choice before ordering.

Check the size and capacity stated on your chosen binder and inserts. Our A5 inserts measure 148 × 210 mm. Capacity varies between binders, and thicker dashboards, dividers and pockets take up additional room. Avoid overfilling so the pages turn comfortably.

No. Some products are Ring-only or Disc-only, and the available fitting can also depend on stock. Check the individual product options. Build Your Planner filters compatible products for the planner you select.

Yes. If you use both systems, you can order both together. A cart compatibility warning is there to help you double-check your choices; you can continue when the mixed selection is intentional.

Products described as vegan leather use a leather alternative. Materials differ between designs, including transparent and fabric styles, so check the individual product description.

Choose your binder or folio, complete any required disc-and-cover step, then select inserts, dashboards and accessories. Review your bundle before adding it to the cart. The builder displays the current bundle savings and spending targets.

Select the Description button on the product card. A scrollable window opens with the complete description. You can also follow the link to the individual product page in a new tab.

Some steps require a selection before you continue. For a new Disc planner, add both the required discs and a compatible cover. Check that your selected products are available and that the required items have been added.

Yes. Use the embossing option on your chosen binder or bundle and enter your initials. The standard embossing add-on is £10. Follow the character limit shown in the form and check the spelling carefully before paying.

If you remove the embossing charge, the initials should also be removed. Before checkout, check that both the personalisation details and the charge match what you want. Contact us if anything looks wrong.

Email info@joannesjournals.co.uk as soon as possible with your order number and the correction. We cannot guarantee changes once personalisation or order preparation has started.

Our website advertises free UK express shipping on qualifying orders of £65 or more. The shipping policy lists paid UK express delivery from £4.50 for parcels up to 2 kg. Check the final delivery charge at checkout, particularly after applying a discount. Read the shipping policy.

The shipping policy lists UK express delivery at 1–2 business days. International estimates vary by destination. These are delivery estimates, not a guarantee; pre-orders and special-release products follow the dispatch schedule on their product page.

Yes, we offer delivery to a range of international destinations. Select your country and enter your address at checkout to see the available services and charges. If your destination is unavailable, contact us before ordering.

International orders may attract customs duties or import taxes. Our shipping policy states that these charges are the recipient’s responsibility and are not included in our prices. Check the information for your destination before ordering.

The items will be dispatched together when the pre-order is ready. If you need the in-stock products sooner, place a separate order for them. Check the pre-order product page for its dispatch date.

Use the tracking information provided with your dispatch confirmation, where available. You can also sign in to your customer account to view your orders. If you cannot find the information, contact us with your order number.

Contact us as soon as possible with your order number and the requested change. We will check whether the order can still be amended. Changes cannot be guaranteed once an order has been prepared or dispatched.

Check the tracking details and delivery photograph, if provided, and ask anyone at your address who may have accepted it. Then contact us with your order number so we can investigate. If an order is confirmed lost, we can arrange an appropriate replacement or refund.

Email us with your order number, a description of the problem and photographs where appropriate. Please keep the packaging while we look into it. We will investigate and help put things right.

The payment options available for your order are shown at checkout. Availability can vary by country and payment provider. Review any instalment provider’s terms before choosing that option.

We offer a 30-day standard returns policy for eligible items. Under that policy, items should be unused, in their original packaging and accompanied by proof of purchase; insert packs should be unopened and unused. Contact us before sending anything back. This additional policy does not limit your statutory rights. Read the full returns policy.

Personalised items and several special-order or box categories have exclusions from our additional 30-day returns policy. Check the returns policy and product terms, or contact us about your order. Your rights where goods are faulty, misdescribed or subject to a legal cancellation right still apply.

Email info@joannesjournals.co.uk with your order number first. We will provide the return instructions. Customers pay the postage for unwanted items; where applicable, we cover reasonable return postage for faulty, damaged or incorrect items. We do not provide prepaid return labels.

We will inspect your return and confirm the outcome by email. Approved refunds go back to the original payment method; your bank or payment provider may need additional processing time. Contact us if more than 15 business days have passed since approval. Any shorter refund deadline required by law still applies.

Contact us before opening or using the insert packs. We can check whether your items are eligible for return. Our returns policy recommends returning the eligible items and placing a separate order for the correct fitting.

A themed selection of stationery, dashboards, accessories and new releases delivered every other month. The contents change with each edition. Some items stay exclusive to subscribers; others may be released separately later. Explore the subscription box.

The box has separate Ring Planner Accessories and Disc Planner Accessories options. Choose the format that matches your planner and check availability on the subscription product page.

The scheduled dispatch dates are 15 January, 15 March, 15 May, 15 July, 15 September and 15 November. Your first box depends on when you subscribe and the applicable cut-off. Check the current product page, or ask us to confirm your first dispatch before ordering. Dispatch dates are not delivery dates.

Your first payment is taken when you subscribe. The product page states that the next payment is taken after you have received your first box, with the subscription continuing every other month. Shipping is charged for each box. Review the current subscription terms before purchasing.

Sign in to your customer account and open Subscriptions to review the options for your plan. If you need help with a change or cancellation, contact us. Available changes and deadlines depend on your subscription terms and whether a box has already been allocated or prepared.

The gallery shows past editions for inspiration. It does not show or guarantee the contents of the next box. Each new edition has its own theme and selection.

Mystery Boxes are separate limited releases with their own contents, price and ordering terms. The subscription box is an ongoing every-other-month plan. Check the Mystery Box page or subscription page for the details of the release you want.

Where available, click Notify me when back in stock on the sold-out product, then enter your email address. Choose the exact colour or fitting you want first. A notification request does not reserve stock or guarantee that a product will return.

No. The subscription page’s email signup is for news and future releases. It does not reserve a box, take payment or start a paid subscription. A product-specific restock notification is also separate from placing an order.

Visit JJ Rewards and sign in or create an account. Membership is free. Your rewards account shows your points balance, available rewards and current programme terms.

Open your rewards account to see the rewards you can redeem and follow the redemption instructions. Check the reward conditions and checkout total before paying. Use the current options in your account for the latest points requirements.

Combination rules vary between offers. Enter your chosen code or reward at checkout and check which offers apply to the order before paying. If a code is not accepted, review its conditions or contact us with the details.

Email info@joannesjournals.co.uk or use our contact page. For an existing order, include your order number. For fitting advice, include the product names or links so we can help you choose.